Transportation Administration of Cleveland County, Inc. (TACC) is a non-profit agency that provides general public transportation for Cleveland County residents.

TACC started back in April 1988 in an uptown Shelby location before moving to a spot at the corner of Double Shoals road and NC18. It settled in its present location at 952 Airport Road, Shelby in July 1999. TACC's white and blue vans are a familiar sight in and around the county. TACC has a total of twenty-five vans. All vans are ADA compliant with wheelchair accessibility (all but one).
Twenty-three of the vans are used for Demand Response trips and the other two are used for our Fixed routes Cleveland County Transit (CCT) and West End REACH. Rides for Demand Response trips include trips to Medical appointments, pharmacy, Dialysis, Adult Day Care programs and etc. Cleveland County Transit (CCT) has 31 stops/4 rounds daily Monday through Friday from 7am ~ 3:10pm. West End REACH has 9 stops/7 rounds daily Monday, Wednesday, and Fridays from 9:00am ~ 2:45pm. Rides for the fixed routes are free to the public. The fixed routes include stops at the Public Library, Cleveland Community College, Walmart, Cleveland Mall, Department of Social Services, Atrium Health ER, other local offices and shopping places. Outside of Cleveland County, TACC provides rides to Gastonia, Charlotte, and the VA in Asheville on the second Tuesday of every month.
Passengers love the service TACC provides. According to Executive Director Stephanie Costner, TACC provided 45,826 trips last year. James Mask is a faithful TACC rider. " I do not drive, and I have been riding TACC for seven and a half years," he said. "I love it." A REACH rider has been using the service for three years. It has helped me tremendously get to my appointments and to Walmart. It has really been a blessing.
Costner, who has been with TACC for 25 years and started out as a driver, has seen the service grow as it meets the needs of Cleveland County residents. It is a wonderful service, she said. There is a high demand for transportation services in Cleveland County and TACC is a way for those who might not have any means of transportation or family or friends to help them get back and forth to appointments. I have met some wonderful people using this service. Some of them were riding TACC when I first started as a driver and are still using it. Our main goal is service to serve the community and the safety of our passengers. This is something TACC strives to achieve daily in its quest to help folks keep moving to the places they need and want to be.
Interested in using TACC; rides can be scheduled by calling (704)482-6465. Other contact and general information on these services are available online at www.taccshelbync.com.